Grievance Redressal Officer
B P Securities (India) Private Limited — Customer Grievance Redressal & Escalation Matrix
Name: Mr. Rajeev
Designation: Grievance Redressal Officer
Email: grievance@myinstafunds.com
Telephone/Mobile: +91-9910268692
Escalation Matrix
For any queries, requests, or complaints, customers may contact our Customer Care Team through the following channels:
- Email: support@myinstafunds.com
- Phone: +91-9910268536
- Working Hours: Monday to Saturday, 10:00 AM to 7:00 PM (excluding public holidays)
If you are not satisfied with the response received from Customer Care or if your complaint remains unresolved within the above timeline, you may escalate the matter to our Grievance Redressal Officer.
Resolution Timeline: The Grievance Officer shall review the complaint and endeavour to provide a final response within 15 working days from the date of escalation.
If the grievance remains unresolved after review by the Grievance Officer, you may escalate the matter to the Management of B P Securities (India) Private Limited.
- Escalation Authority: Board-designated Nodal Officer
- Email: Compliance@myinstafunds.com
The matter shall be reviewed and an appropriate response shall be provided within 30 working days from receipt of the complaint.
RBI Ombudsman
If your grievance remains unresolved after exhausting the Company's internal grievance redressal mechanism, or if the customer is otherwise eligible to approach the Reserve Bank of India under the applicable Integrated Ombudsman framework, the customer may lodge a complaint through the Reserve Bank of India's Complaint Management System (CMS), subject to the applicable eligibility and procedural requirements.
RBI Complaint Management System (CMS):
https://cms.rbi.org.in/